A 50% deposit is required to secure all bookings. Final and balance payments are due strictly 12 weeks prior to your official program start date. Deposits are made by credit card at the time you make your reservation. Final balance payments will be charged automatically to your payment method 12 weeks prior to arrival.

If preferable final program fees can be paid via bank transfer, this transfer must be made with enough time for the funds to show in OnTrack’s account 12 weeks before your program start date.

Day stay programs include all the same inclusions as our residential programs, except accommodation. Accommodation must be arranged offsite. Day stay guests are only permitted to use resort facilities during actual fitness class and program timetables. Showers and changing facilities are available for day stay guests.

You must provide 12 weeks notice in writing if you are unable to attend the program date you have been booked into. Cancellation 12 weeks in advance or greater will result in forfeit of the deposit paid. Cancellation between 12 weeks and 8 weeks of your program start date will result in you forfeiting 50% of your total program value. Cancellation less than 8 weeks in advance will result in nil refund. OnTrack reserves the right to cancel your position in the program at any time should management deem necessary. Any client who cancels their program once it has commenced, either through their own circumstances or under instructions from OnTrack management, is subject to a strictly nil refund policy without exception.